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Privacy Policy

RM Trailer Centre do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party. Data collected by the site is used to take and fulfill orders Administer and enhance the site and service. only disclose information to third parties for goods delivery purposes. PRICES & VAT All prices displayed are in £'s sterling and include VAT at 20% with the exception of some Trailer Prices and trailer prices available as PDF downloads within the "Literature" section of the website. These price lists will be clearly labelled ex-VAT on the respective download links. The prices and terms and conditions set out on our website are correct at the time of display online. Despite our efforts, a small number of the many products displayed online may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. . If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. PAYMENT Payment can be made securely using one of the following methods: MasterCard / Visa / Switch / Solo / Delta / Visa Electron / Visa , bacs, paypal , cash(in store) Please make sure all details are correct with expiry date, security code, full name, address & e-mail address. Payment will be debited to your account before the despatch of your purchase. A 2% charge for credit card payments on trailer purchases will be added SHOPPING SECURITY We have used every effort to ensure that shopping on the Internet with rm trailer centre is safe as purchasing by card in a regular store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your information sent in this way without encryption. PRIVACY POLICy rm trailer centre does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: 1. Take and fulfil customer orders. 2. Administer and enhance the site and service. 3. Only disclose information to third parties for goods delivery purposes. GUARANTEE All our products are guaranteed for manufacturing defects for 12 months from date of purchase unless otherwise specified. Although we make every effort to provide a fault free service, we are human and on occasion things do go wrong. If you have problem with your order, do not worry, please contact us and we will endeavour to correct the problem. AVAILABILITY We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If we dont have the item in stock it may be disaptched direct from our supplier or an alternative may be offered. With regard to trailer orders it is more common to have a build time of between 3 and 8 weeks approximately. Once ordered we can confirm build dates from the manufacturer. PARTS DELIVERY / DAMAGED GOODS We aim to dispatch goods within 48hrs by parcelforce. All your goods should arrive in perfect condition; however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 24 hours of receipt. This applies to any items that may appear missing. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries. We must be notified of any problem in writing via e mail. We will not refund, exchange or repair any goods without writen authorisation. if you do not advise us of any problem within 24hrs we will not accept any returms. for tracking purposes Please do not return goods without writen authoriastion from rm trailer centre to do so. if any parts have been used or fitted no refund or exchange can be offered. To help the environment we may use packaging that our supplier has used to send goods to us, it may not look as nice as new boxes etc but it seems a waste to do it any other way just to place it in the bin! SPECIFICATIONS Every effort has been made to ensure that the specifications in our website are correct when displayed Online; however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that the goods will confirm in absolute detail to the description or illustrations published. ELECTRONIC COMMUNICATIONS When you visit rmtrailercentre.co.uk or send e-mails to us you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This condition does not affect your statutory rights. STATUTORY RIGHTS These terms and conditions do not affect your statutory rights as a customer